Shipping Policy
At Wood Pet Store, we believe in keeping things simple, transparent, and reliable. This page explains how we handle shipping, so you know exactly what to expect when ordering from us.
Who We Are
Wood Pet Store is an online pet supplies store, dedicated to providing high-quality products for your pets with secure checkout and dependable delivery. Our goal is to make your shopping experience easy, trustworthy, and worry-free.
If you have any questions, you can always reach us directly at:
📧 support@woodpet.store
📞 06 523 3470
1. Shipping Locations
We currently offer delivery to:
✔ United Arab Emirates (UAE): Nationwide delivery.
✔ International Shipping: Available to select countries. Please contact us to confirm shipping availability for your location.
2. Processing Time
- Orders placed before 2:00 PM (UAE Time) are processed on the same business day.
- Orders placed after 2:00 PM, on weekends, or public holidays will be processed the next business day.
- Custom or special-order items may require additional processing time.
3. Delivery Time & Shipping Fees
| Destination | Standard Delivery | Express Delivery | Shipping Fee |
|---|---|---|---|
| UAE | 1-3 business days | 1-2 business days | Free for orders above AED 250 |
| International | 5-10 business days | Not available | Calculated at checkout based on location and order weight |
4. Order Tracking
- Once your order is shipped, you will receive an email confirmation with a tracking number.
- You can track your order in real-time through the provided courier link.
5. Shipping Partners
We partner with reliable courier services to ensure timely and safe deliveries. The courier details will be provided once your order is shipped.
6. Delivery Terms
- Customers must provide accurate shipping details at checkout. We are not responsible for delays due to incorrect addresses.
- If the delivery is unsuccessful due to an incorrect address or customer unavailability, additional charges may apply for re-delivery.
- If you are not available at the time of delivery, the courier may attempt re-delivery or contact you for further instructions.
7. Lost or Damaged Shipments
- If your order is lost in transit, please contact us immediately. We will coordinate with the courier to resolve the issue.
- If you receive a damaged package, please notify us within 48 hours with photos of the damaged items for a replacement or refund.
8. Returns & Exchanges
For details on returning an item, please refer to our Return & Refund Policy.
9. Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: info@woodpetshop.store
Thank you for shopping with Wood Pet Store. We appreciate your trust and support!
