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Shipping & Delivery Policy
At Wood Pet Store, we are committed to delivering your pet products quickly, safely, and reliably across the United Arab Emirates.
📦 Order Processing
All orders are processed within 24–48 hours (excluding Sundays and public holidays).
Once your order is processed, it will be prepared for dispatch.
Delivery Time
– Delivery across UAE: 1–3 working days
– Delivery timelines may vary slightly depending on location and product availability.
💰 Shipping Cost
– Free delivery on orders above AED100
– A delivery fee of AED 20 applies to orders below this amount
📍 Delivery Coverage
We deliver nationwide across the UAE, including Dubai, Sharjah, Abu Dhabi, and other emirates.
📦 Product Availability
All orders are subject to product availability.
In rare cases where an item is unavailable after order confirmation:
– You will be offered a suitable alternative, or
– A full refund will be processed immediately
📦 Order Tracking
Once your order is dispatched, you will receive a confirmation message via email or WhatsApp with delivery updates.
🔄 Delivery Delays
While we aim to deliver within the stated timeframe, delays may occasionally occur due to:
– High demand
– Supplier delays
– Unforeseen logistical issues
If there is any delay, our team will inform you promptly and provide updates.
🏬 Fulfillment
Orders are fulfilled through our UAE-based warehouse and logistics network, and in some cases via trusted partner suppliers to ensure fast and efficient delivery.
💳 Payment Methods
We accept:
– Cash on Delivery (COD)
– Debit/Credit Cards
📞 Contact Us
If you have any questions regarding your order or delivery, feel free to contact us:
📧 Email: sales@woodpet.store
📞 Phone / WhatsApp: +971 52 917 5818
We appreciate your trust in Wood Pet Store and look forward to serving you.
